Frequently Asked Questions
What are your delivery times?
We deliver all shelves and storage shelves within approximately 3 weeks. For wardrobes, ladder shelves, high desks, and writing desks, it's approximately 6 weeks.
If this doesn't work for you, please contact us. We'll find a solution.
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Can I return furniture I’ve ordered?
Of course, you can also return the furniture you ordered. You just need to give us notice within 14 days and then send the furniture back. Please pack the items very carefully using the original packaging to ensure everything arrives back to us safely. If you have any questions, please feel free to contact us. Once everything has been returned to us, you will receive your payment back.
Does your furniture need assembling?
No, all our furniture is delivered fully assembled and ready to use. All you need to do is position it or hang it up.
Do you also supply fastening materials?
We're happy to provide free screws and dowels with your furniture. Please select the type of wall you'd like to hang the furniture on.
How is your furniture mounted?
All our pieces of furniture are very easy to assemble. If you’re feeling unsure, please don’t hesitate to get in touch. We can explain exactly how to do it, give you some tips and we also have instructions to help with set-up.
Do you offer a consultancy service?
With our personal advice, we would like to offer you support with all concerns about our furniture - be it interior design advice, custom-made products, questions about wood or assembly, care and cleaning or advice on choosing different models, etc. Please just write to us via the contact form with your question or request and tell us a time when you would like us to call you.
What’s the best way to plan my shelving unit?
Ask the configurator: The configurator helps you design your own shelving unit. We've prepared a few compositions to serve as a basis for your ideas. Or you can start with a completely empty wall: Use the '+' button to add new shelves. You can delete them in the trash. We suggest a spacing of 50mm, so two narrow shelves will have the same width as one very wide shelf – but here, too, you're completely free to choose. Simply click the grid button to determine the spacing. Let's go!
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Do you also make customised products?
Yes, we build all our furniture by hand in our workshop, so we're happy to accommodate special requests. These might include different dimensions or wood types. They might also be completely different pieces of furniture. Perhaps you need a table or a bed. Use the contact form to tell us your request and your phone number, and we'll call you to discuss everything.